Shipping policy

SHIPPING

Where we ship
FLOW ships to home addresses across the United States.

Processing & delivery times
It usually takes 1–2 business days to process and pack your order. Once it ships, delivery takes 8–10 business days. Processing and shipping times are based on business days and do not include weekends or holidays. Orders placed during business hours are dispatched the next business day.

Please note: From time to time, unexpected delays may occur that are outside our control — such as bad weather, incorrect or incomplete address information, or delays with the carrier. All time frames above are estimates.

Applicable sales tax may be added at checkout depending on your state.

Address information
It's the customer's responsibility to provide a correct and complete shipping address. If you need to change or cancel your order, or update the shipping address, please contact us within 24 hours of placing it. Our team works to dispatch orders quickly, so once an order has been fulfilled we may not be able to change or cancel it.

Refused shipments
If you refuse a shipment, you're responsible for the original shipping charges plus the cost of returning the package to us. Any such amounts will be deducted from your refund.

Shipping disclaimer
Once your order has shipped, we're not responsible for loss or damage in transit. Please follow the tracking information provided and contact the carrier to monitor your delivery. Our support team will do everything we can to help recover a lost package, but we're unable to send a replacement or issue a refund until the item is returned to us or confirmed as being returned.

Shipping notification
When your order ships, you'll receive an order ID and tracking link so you can follow your package all the way to your door, along with the ship date.

Questions? If your order hasn't arrived within the estimated time frame, or you have any shipping questions, contact us at ⟨support@lumessy.com — CONFIRM⟩.