Refund policy

RETURNS & REFUNDS

Our 60-Day Money-Back Guarantee
We stand behind every jar of FLOW. Try it for a full 60 days. If you don't love how you feel, contact us for a refund — even if the jar has been opened. That's the whole point of a risk-free trial: you get to actually feel the difference before you commit.

Refunds are issued to the original purchaser, in the original form of payment, once your return has been received and inspected by our team. Gift recipients may receive store credit.

To qualify for a refund or return:

  • Your request must be made within 60 days of the delivery date.
  • Please include your order number or proof of purchase.
  • Unopened jars must be returned in their original condition and packaging.
  • Opened jars are covered under our satisfaction guarantee. For multi-jar bundles, we ask that you return any remaining/unopened jars along with the one you tried.

How refunds work:

  • Refunds are processed to your original payment method after we receive and inspect your return.
  • Your original shipping charge is non-refundable and will be deducted from the refunded amount (orders over $50 ship free, so most orders have nothing deducted here).
  • Return shipping is the customer's responsibility, unless the item arrived damaged, defective, or incorrect — in that case, we cover it.

Damaged, defective, or incorrect items:
If your order arrives damaged, defective, or you received the wrong item, email us within 14 days of delivery with a photo. We'll send a replacement or issue a full refund — no return required.

The following are non-returnable and non-refundable:

  • Gift cards
  • Final-sale items

Promotional / free items:
If you're returning a full order that included a free promotional item or gift, that item must be sent back with the product. Otherwise, the full retail value of the promotional item will be deducted from your refund.

Exchanges:
FLOW doesn't have sizes or styles to swap. If you'd like a different bundle, simply request a refund and place a new order.

How to start a return:
Email us at ⟨support@lumessy.com — CONFIRM⟩ with your name, order number, and reason for the return. We'll reply with return instructions and the return address:

⟨Lumessy returns address — CONFIRM / pull from store⟩

Gift cards: Gift cards are non-refundable and cannot be exchanged for cash.

These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.